nFE 2014 & 2015 Troubleshooting

If you are having trouble with your netFORUM Enterprise integration, there are a few things you can do to solve issues that might arise. Let's look at some possible solutions.

How to Check a Connection

The Check Connection link lets you check to ensure that Informz can connect with netFORUM Enterprise. To access the link, navigate to Admin > Setup > Bridge Configuration and click Check Connection.

When your connection is down (as seen above) both your Advisor and the Informz Software Operations group will receive an email with initial information about the concern.

Personalization

Test Groups

When you send a mailing to your test groups, you may experience issues with unfilled personalization fields, even with remote IDs for the email addresses. This is because netFORUM Enterprise only retrieves records by target group. If a subscriber is in a test group, Informz cannot retrieve the personalization for that subscriber and uses the personalization field’s default (if one has been setup).

Compound Groups

Dynamic Segmentation (copying the story and sending it to different netFORUM Enterprise target groups in the same mailing) allows for personalizations in each story. The personalization fields are available to the target group assigned to that story.

Occam's Razor

Remember that most problems have a simple solution. However, if the answer is not immediately apparent and you continue having difficulty solving an issue, reach out to your Advisor. He or she will be able to help!