NOTE: For netForum versions prior to 2014, all personalizations must be cached in order to use integration personalizations.
Informz allows remote personalization fields to display in your Informz accounts as table columns. These personalizations are ultimately cached in Informz, and they refresh once a week (through a weekly behind-the-scenes process) or manually. When enabled, these personalization fields appear as selectable columns in any subscriber listing, and you can preview data in those fields.
If you are having problems with cached personalizations, this article can help! Ask yourself the following questions:
- Have I selected at least one field for caching?
- Did I include the fields I want to cache in the output columns of the query in netForum?
- Did I save the most recent changes?
- Have I manually refreshed the Personalization Cache?
- Is there are problem with my Integration Bridge Connection?
Activating Cached Personalizations
You must select the fields you wish to cache from the List of Attributes page (Admin > Setup > Bridge Configuration).
Click List of Personalization Attributes to open the Personalizations page.
Important note: the fields available for caching will be the columns included in your netForum query that comes over to Informz.
Choose a target group from the drop down and click the '+' next to 'netFORUM Dynamic Queries'.
Check the checkbox in the Caches Data column to include that personalization when caching.
Subscribers who do not belong to the selected target group will not have their personalization field data cached.
Note that if you do not select a target group (i.e. “None”), the checkboxes in the column are deactivated. You can select up to 20 fields to cache for each target group type.
When ready, click Save Changes & Refresh Cache.
If you have at least one field selected for caching, this refreshes the cache and displays a confirmation message. If you do not have any fields selected or if the integration bridge is down, you’ll receive a corresponding error message.
Refreshing Your Personalization Cache
Navigate to Admin > Setup > Bridge Configuration.
Click Refresh Personalization Cache to sync the cache.
The status of your last sync is listed next to the Refresh Personalization Cache button.
One More Thing
When you publish a mailing to a remote subscriber, Informz uses the personalization values that have been cached!