netFORUM Pro receives writeback information from Informz. Every ten minutes, Informz looks for new data to send to netFORUM Pro. Let’s look at the three types of writebacks:
- Unsubscribe: This writeback causes the Do Not Email flag in netFORUM Pro to be set to True.
- Resubscribe: This writeback occurs any time an Informz administrator manually resubscribes a previously unsubscribed user. The Do Not Email flag in netFORUM Pro is set to False.
- Bad Email: Bad Email writebacks are supported by netFORUM Pro, but they are only displayed in the System Admin Writeback List page in Informz. These are written back as unsubscribes to netFORUM Pro.
Informz sends the following data with the unsubscribe writeback:
- Customer Key
- Date and Time
- Reason (optional)
To view writebacks, navigate to Admin > Setup > Bridge Configuration.
Click Writeback List under the Writebacks heading.
You can view writebacks in the following statuses: Ready, Processing, Sent, and Failed.