MemberSuite Bridge Configuration

If you ever find that you are experiencing difficulty with your connection, Informz provides a tool to ensure that your integration is working properly.

Steps

Navigate to Admin > Setup > Bridge Configuration.

Click Check Connection.

The Check Connection page displays a brief diagnostic of your connectivity status.

If problems persist, there are several possible causes. The check connection could fail, even if a sync is still successful. This might be because Informz doesn’t check the connection upon every sync. Make sure the URL is correct or isn’t broken (the URL may be the causing the issue).

An email is sent out to your Advisor and the Informz SoftOps group about the down bridge with its initial information.

Problem Solved!

Remember, you can always reach out to your dedicated Advisor to diagnose any problems that you might have with your integration. He or she will be happy to help!