iMIS IQA Troubleshooting

If you are having trouble with your iMIS IQA target groups, you’ve come to the right place! Take a look at the following sections to learn more about ways to troubleshoot your IQA problems.

IQA Target Groups do not Appear in Informz

If IQA target groups do not appear in Informz, ask the following questions:

  • Is the Informz folder in iMIS IQA created in the root directory? ($/Informz)
  • Is the Informz folder named “Informz?” (the folder must be named “Informz”)
  • Are the Informz permissions set up correctly? (look at this article to see the setup information)
  • Is the QA security Access Mode set to Share Everyone? (edit the IQA list and check on the security tab)
  • Are you allowing traffic from Informz’s IP addresses? (you’ll need to allow traffic!)

If each of the above conditions is correctly set up, and you are still experiencing problems, there are a few steps that Informz can take. Informz can:

  • Ensure that there is an Admin user in your account (required).
  • Ensure that the QueryService Web Service address is accurate.

If these conditions are met as well, please contact your Advisor so that he or she can communicate with Informz’s SoftOps team for further troubleshooting.

IQA Target Group Appears and Shows Errors

You may receive the following target group error:

“There was an error refreshing the target group list. Please contact your Advisor.”

This generally means that the AppSetting key named secureQueryWebService is set to “true.” When this value is set to true, only authenticated users with SysAdmin roles can run queries through the QueryService user interface. However, when you set this to “false,” anyone can access or run queries through IQA.

To use the IQA target groups, set the web.config file value of the AppSetting key secureQueryWebService to “false.” This ensures that you can run the queries properly. Please see this article for more details!

Note that you may need to restart the services or the server itself for this change to take full effect. Additionally, if you need validation from Informz, check with your Advisor. He or she can communicate with Informz’s SoftOps team to see if the following message displays:

“You must authenticate with the web service before you can use Query Service.”

If this message displays, the problem is related to the setting above.

IQA Target Group Appears and Shows Zero Subscribers

If your target group has a count of zero, there are a couple things you can check.

First, make sure that the query in IQA returns a result greater than zero. If the IQA result is zero, it may mean that query has no results.

Second, make sure that the IQA is not “parameterized.” IQA queries must be stand-alone entities that cannot not require values at runtime. To accomplish this, set all Prompts to “No.” This prevents the query from asking questions at runtime.

Finally, check to ensure that the iMIS ID Property is displayed. This property needs an Alias of “ID” (all capital letters and without quotations).

If at First You Don’t Succeed…

Remember to try each and every step in the troubleshooting process. If one approach fails to resolve the problem, the next one might be the perfect fix.