Troubleshooting

Articles

General Whitelisting Instructions For Subscribers (Admins and Users)
Asking subscribers to whitelist your "from" address has a positive impact on inbox placement. Below are the two main opportunities subscribers have to whitelist: During the "Sign-Up" Process: To avoid mail from being classi...
Troubleshooting Deliverability Issues - Bounced Messages
If you are maintaining a good sender reputation , following best list practices and using a dedicated sending IP, then you are less likely to experience major deliverability issues. However, there are times you come across some bounces and block...
Bounce Management
While bouncing can certainly be a fun thing (trampolines anyone?), in the realm of email marketing, it carries a different connotation. A bounce  occurs when a mailing cannot be delivered to a particular email address. There are several bounce...
What to Do When a Mailing is Not Being Received
There are many reasons that can keep a mailing from being received. If you or a subscriber are having issues receiving test or sent mailings through Informz, you can follow the steps below to help determine the problem. Steps Search fo...
Whitelisting - Internal and Private Domain Deliverability Issues
When you encounter deliverability issues at a private domain (or your own domain for that matter), you may need to have your sending IP and/or sending domain whitelisted . Private email domains tend to have more aggressive filters in place wh...
Understanding Blacklists and More
It's important to understand blacklists and their impact on your deliverability. There are actually three important list types that you'll want to understand in relation to blacklists: Blacklists Greylists Whitelists Let's take a...
Checking Content for Spam Characteristics
There are a lot of factors involved when determining why a mailing is classified as spam and content is just one component. If you have ruled out other factors and think that the content is causing your mail to be classified as spam, then the chec...